Outsourcing, managed services, hosting, COLO and MOLO, the terminology and acronyms grow daily, but the challenges remain basically unchanged:

• Should I keep my IT functions in-house? outsourced? a hybrid solution? 
• Which functions should I keep and which do I source to a partner? 
• Will I truly receive efficiencies and savings by using a third party? 
• How will I measure to make sure that I am receiving what I am paying for?
• Will I get the same quality from a provider as my own internal staff? 
• Will I lose control if I bring in a Third-party service provider?

With roots as a sourcing advisory and BPO firm, Clearview provides services founded on sound sourcing experience and knowledge. For years Clearview Management Consultants has been advising companies on the benefits and procedures behind outsourcing. With this knowledge base, Clearview takes our clients Beyond Outsourcing.

The Clearview Beyond Outsourcing approach to service would answer these questions like this. How does your current provider answer the same questions?

• Should I keep my IT functions in-house? outsourced? a hybrid solution?
  We will help you with the analysis. If it makes sense to stay in-house, we will tell you. Forcing you into a sourcing solution that will fail makes no sense. 
  
• Which functions should I keep and which do I source to a partner?
  Before any sourcing move is made, let us help you with an ROI model. It might make sense to source only some functions. We do not insist on control of "the whole ball of wax". 
  
• Will I truly receive efficiencies and savings by using a third party?
  Yes. And if we cannot prove it, you may leave your sourcing arrangement without penalty. 
  
• How will I measure to make sure that I am receiving what I am paying for?
  We will measure it with you. An SLA is irrelevant if your provider is not measuring AND reporting against those SLAs. 
  
• Will I get the same quality from a provider as my own internal staff?
  You should. Any sourcing arrangement should be seemless without the traditional "turf wars". 
  
• Will I lose control if I bring in a Third party service provider?
  Never. It's your infrastructure, we are just helping. Our industry leading SLAs and MSAs position our clients to take advantage of the flexibility and accountability that an outsourcing arrangement creates.