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White Papers

	Business Process Outsourcing- The Next Big Bang in Outsourcing >>
	BPO as A strategic tool BPO may mean a fundamental change Before embarking on a BPO plan

	Datasource America - The News That Drives the Data Centre Economy >>
	Below is a summary of what's new this month in GVA Connect's monthly Data Center Newsletter: Sony Pictures uses ‘green power’ for data centre US data centre research study indicates wave of data centre expansions in the next 12 months Why companies look at Oklahoma for data centersRMI completes US$2.5 million data centre expansion Treasury to compete US$300 million contract T3 Communications opens new facility Switch and Data expands Toronto space to meet customer demand Morgan Stanley expands in Montreal with New global high-tech operations centre For more information, please contact Josh Buis at 214-219-2815 or jbuis@clearviewmgmt.com

	Financial Considerations IT Operation Relocations >>
	Financial Considerations in outsourcing transactions Financial concepts Cost trends

	Learning from the Outsourcer >>
	Excellent Customer/Supplier Relationships in the IT-Business

	Outsourcing Strategies >>
	Guidelines for Evaluating Internal and External Resources for Major Information Technology Projects

	Service Level Agreements are on the Run >>
	Service Level Agreements (SLAs) are winning a new meaning

	The Queensland Government Guide to Best Practice in IT Outsourcing >>
	Making the Decision Establishing the Arrangement Implementing & Managing the Arrangement