Many outsourcing arrangements do not reach their full potential because the buyer and supplier may not communicate effectively, especially in the areas of sharing business objectives and strategic direction. In order for the relationship to be truly effective, buyer and supplier must work as a team. Relationship Management is the key ingredient for achieving an effective buyer/supplier relationship.

What are some of the prevailing factors that make up a successful buyer/supplier relationship?

• Sharing strategic plans
• Periodic reporting
• Management controls
• Processes for change in services
• Service Level Agreements (SLAs)
• Consistent, quality communication

Clearview Management Consultants, LLC (CMC) has developed a competency for facilitating the management process of a buyer/supplier relationship. We become involved in helping construct a bond between buyer and supplier that enables both parties to receive the business results originally intended.

As an independent relationship management organization our delegate takes an objective view of the relationship and sees that each party stays on track in delivering and receiving services. Our Relationship Management programs focus on:

• Knowledge of buyer/suppliers' business
• Participating as a member of a cohesive integrated management team
• Organizational strategic planning
• Personnel changes on the account
• Change management relating to services
• Communication with appropriate managers regarding the health of the relationship
• Service Level Management and review
• Periodic management reporting

CMC Relationship Management consultants are experienced in aligning the supplier's objective with the customer business needs.