Organizations increasingly focus on improving quality through effective service management techniques. However, many companies are currently experiencing problems with the quality of service delivered by internal departments or external suppliers, resulting in loss of productivity and increased cost.

Clearview Management Consultants, LLC (CMC) solves this dilemma by implementing the concept of Service Level Management practices combined with formal Service Level Agreements (SLAs). SLAs have been historically associated with IT outsourcing agreements. CMC has taken this approach and applied it in a manner that helps companies to streamline internal processes and strengthen their agreements with external suppliers.

CMC SLAs address the following:

• What can the buyer expect?
• What is the definition of the service?
• What has the provider agreed to include and how will it be delivered?

Having a well-constructed Service Level Management program positively impacts your bottom line:

• improves overall operational effectiveness and efficiency,
• ensures that the services or business functions are clearly defined,
• minimizes subjective disputes that must be escalated to higher levels of management.

Creating and implementing service levels that clearly define expectations and accountability increases workflow productivity as time-consuming disputes are eliminated and leaves time for more strategic issues.